The winner of the Operator of the Year for Multi-Site Kitchen Projects is Marston’s.
Expansion is the name of the game for many multi-site foodservice operators but managing the challenge in terms of implementing new kitchens is an art in itself.
This category, sponsored by True Refrigeration, recognises operators that have successfully managed significant site and kitchen roll-outs in the last 12 months.
Continual assessment of consumer trends and preferences has enabled Marston’s to employ a more responsive approach to food and drink innovation as it has completed new projects across its 1,600-strong estate.
Given its historic legacy as a classic brewery, the company has successfully developed a food-led offer that is driven by ongoing investment in energy efficient catering equipment and provenance-based menu development.
A focus on speeding up customer service times, reducing fridge to table times and refining consistency over multiple sites has seen some notable work undertaken by its food development teams over the past year, fostering a culture where looking at kitchen tasks and processes in an innovative way to affect progressive change is encouraged.
Andy Kershaw, head of group facilities and projects at Marston’s, pictured being presented with the company’s award by True Refrigeration’s sales and key account director for the UK and Ireland, Scott Jones, said: “This is an unexpected win, but I think it has recognised our major focus on sustainability. We work with an awful lot of people in this room and we are really proud of our achievements together.”
- Miller & Carter
- Pret a Manger