The Service & Maintenance Specialist of the Year is Marren Group.
This award recognises the service and maintenance providers that come to the rescue when it’s most needed.
Whether it’s efficiently carrying out PPMs or ensuring high first-time fix rates, such organisations are the unsung heroes of the kitchen industry.
A six-figure investment in a Smart Service management system has delivered huge benefits by allowing Marren to provide customers with a complete overview of their estate, general condition of equipment and service status.
All 56 of its vans have been upgraded and customised over the last 12 months, while significantly combi oven giant Rational has been added to its portfolio.
Engineers are now trained at its Northampton HQ by an in-house trainer who is only one of three in the UK to be approved by Rational.
And in a first for the industry, Marren has invested in smart glasses for its engineers, which means managers can see exactly what an engineer is looking at in real-time and provide support.
Bob Clifford, managing director of Marren Group (who was presented with the award by FEJ’s editorial director Andrew Seymour), said: “I’m immensely proud, this is such a compliment. A genuine thank you to all the operators who voted to make us number one in this category. Thank god we’ve got a great team backing us.”
Malcolm Skinner, operations director at Marren Group, added: “This win proves that what we are doing is the right thing to do.”
- Acme Facilities Group
- Airedale Group
- Kent Catering Service
- Marren Group