The winner of the Industry Innovator of the Year award is Dishoom.
This award follows input and recommendations from senior members of the industry and is designed to be given to an individual or business that really stands out for innovating their way around challenges and finding new ways to grow.
Dishoom immediately went about reinventing its business model when it was faced with all its sites being closed down during lockdown.
First, the brand repurposed its existing kitchens for off-site delivery, developing a menu specially constructed for home service. That led to it eventually opening standalone delivery kitchens in new UK locations, providing long-term security for its employees.
It was able to keep everybody’s jobs safe and, due to the expansion, managed to create an extra 50 roles within the company at a time when many others were forced to downsize.
Rishi Anand, area chef – learning & development at Dishoom, said: “The best thing from this is that we have seen what we need to survive, and I think it was a survival game. We thought that delivery was one thing which would do just that so we started from the Cafés and we saw that boom. We transferred that into delivery kitchens, opened 10, and we’ll be opening 10 more so it’s fantastic to be recognised for that.”