The Supplier of the Year for Service & Support is Hobart.
This accolade acknowledges that selling a piece of equipment is only the first part of a supplier’s relationship with its customers, which is why so many operators place huge value on the support that a brand can offer them. Areas such as warranty provision, after-sales service, spare parts and customer assistance are all key components.
Adam Ponting, sales director at Hobart Service, said: “This award is for the rest of the whole team really, it goes to them. It shows that this year the entire team has worked so hard and made such a big effort to support the industry. The engineers and techs have gone above and beyond, never said no, and in tough conditions, too.”
Hobart Service sustained operations during the Covid shutdown period, adapting to challenging conditions while exceeding SLAs for the healthcare sector when the demand for support was at its highest and required it to prioritise key critical services such as the NHS. The number of healthcare sector customers it serves has risen almost 30% year-on-year.
Hobart Service offered open access to its library of operational guides and created a suite of support restart documents – both warewash and cooking – to assist chefs and managers with reopening kitchens.
On-site spares stockholding was increased to in excess of £6m, an unprecedented move to enable a target six-hour wait time for priority customers to minimise machine downtime and disruption for new and existing customers. It has also strengthened the company’s 94% first-time fix rate.
- Falcon Foodservice Equipment
- Filta Group
- Hobart Service
- Regale Microwave Ovens