Flexeserve has appointed First Choice Group as its dedicated partner for spare parts fulfilment in the UK and selected overseas markets.
The move will ensure that customers can get hold of spare parts for its range of hot-holding equipment in a fast and efficient way.
Warwick Wakefield, customer experience director at Flexeserve, said: “As we continue to build our brand and develop our after-sales support in the global marketplace, it’s important for our customer support team to focus on proactive analysis and a more strategic approach to supporting our development team on technical performance. Our manufacturing and despatch teams will also be able to dedicate their time and resources to our ever-increasing Flexeserve sales around the world.
“Our customer support team already does an incredible job, fielding the technical requirements of our customers. With First Choice on board, our team can continue to address customer needs, but with greater emphasis on technical support, providing enhanced diagnosis and resolution of customer queries. It’s a really exciting development.”
First Choice has more than 20 years’ experience in the spares field and ranks as the UK’s largest provider of OEM commercial catering equipment spares.
Steven McLaren, head of manufacturer partnerships at First Choice Group, said the company would be able to offer Flexeserve customers the efficiency and availability of OEM parts stock they require.
“Similarly, Flexeserve will see a significant investment in UK stockholding, together with award-winning customer service. They will also be able to take full advantage of our infrastructure, built solely around the supply of genuine OEM parts.”
In addition to next-day delivery as standard, First Choice offers UK customers a range of timed services as well as specialised solutions – such as ByBox, PUDO (PickUp DropOff), in-boot service – the ability to deliver straight into the back of an engineer’s van – and, of course, click & collect from their dedicated trade counter.
Flexeserve said this will also support Flexeserve’s international distributor partners with more cost-effective same-day shipping services.
Mr Wakefield continued: “First Choice has an impressive set of clients in its portfolio, representing all major foodservice brands. It was only right that we join that list, given their extensive resources and best practice approach to parts distribution.
“Their multiple e-commerce solutions will also make it quick and easy for our customers to order Flexeserve parts. And if they need help with the identification of these, they’ll have access to comprehensive support, as well as approved equipment manuals, technical advice and training from qualified service professionals.”
Jamie Joyce, CEO of Flexeserve, added: “With First Choice assisting us with parts distribution, we can be sure that our customers, distributors, and service and maintenance partners will continue to receive genuine Flexeserve parts and in the most appropriate timescale and delivery method for them.
“Their global reach aligns closely with our own international business strategy and we look forward to taking full advantage of the opportunities that this partnership now provides.”