Hobart has created a UK-wide engineer taskforce of service professionals who have volunteered to remain operational so that priority service can be given to key worker sites.
Allied to this, the company has increased its on-site spares stockholding to in excess of £6m, a move that it described as “unprecedented” for the Peterborough-based business.
The investment will enable a next-day, ‘in-boot’ delivery service to ensure minimum machine downtime and disruption.
In a joint statement, managing director of equipment, David Riley (main image), and managing director of service, Keith Mackie, said the Hobart UK crisis management team was meeting regularly to manage and monitor its operation in light of the ever-changing situation.
“Whilst, as for us all, there are serious commercial considerations and implications related to this crisis, Hobart UK is also very aware of the part we can play in support of key services across the country,” they said.
“We have ample stock of both new machines and spare parts, our field operation is maintaining SLAs and our technicians continue to provide full UK coverage.
“Whilst we endeavour to serve all our customers as usual, we do feel it important to state that we are committed to prioritising healthcare, education, emergency services and food supply chain establishments. We will be working closely with these organisations to ensure equipment is available where most needed.”
Hobart is one of the largest catering equipment providers in the UK and historically has had a strong presence in the government sector, including supplying cooking and warewashing systems to hospital kitchens.