The boss of Hobart Service has said users shouldn’t be paying more than list price for OEM parts after the company launched an online tool to provide added transparency for customers that are bringing their kitchens back online again.
The automated Price Check tool allows operators to price-check quotations on fitted parts in order to ensure they are getting a fair deal.
Managing director, Keith Mackie, said: “We don’t believe any Hobart users should be paying more than list price for Hobart OEM parts. In line with innovations we are seeing across the industry, Hobart has developed a tool to allow [customers] to check prices [they] have been quoted against our OEM list price.
“We understand that not all owners of Hobart equipment require a maintenance contract but, after a period of shutdown, they may require an inspection and works carried out to get their machines up and running safely and hygienically once again.”
As the UK emerges from lockdown, operators are increasingly getting their kitchens ready for business once again.
Many large chains rely on Hobart Service to maintain their critical catering equipment and during the lockdown it has been exploring ways to extend the support it provides.
It is now offering open access to a library of operational and technical guides and has developed a suite of documents especially for this period to aid individual organisations to restart machines after shutdown.
Between now and September 2020, the company is also offering a 20% discount on all Hobart-fitted parts to new and non-contractual customers to support them through restart.