Hobart Service said today that it would maintain and exceed full national service support during the second lockdown, which begins today for four weeks.
The Peterborough-based service maintenance division said customers that need assistance could count on its support given it proved it could manage operations successfully during the first lockdown period.
Alongside a nationwide team of service technicians who will continue to be on call for catering equipment repairs and planned maintenance checks, Hobart Service said its parts supply chain is secure with £6m in stock.
Planning capabilities are in place and customer service support staff are available to take calls and support customers with any issues, it added.
At the start of the first lockdown in March 2020, the business created a dual business support unit to help customers through any changes to their circumstances caused by Covid-19.
It comprised a UK-wide team of service technicians and sales professionals and enabled key services to have full access to commercial catering equipment, maintenance and spares.
The sectors that will be a priority for the business during the second lockdown include healthcare, defence establishments and the food supply chain customers.
Keith Mackie, managing director of Hobart Service, said: “We have exceeded expectations during the first phase of lockdown and showcased our commitment to customers and sectors that have needed us the most.
“We are more committed than ever to exceeding our SLAs and we are confident our operations in place to achieve this, the team have received many messages of thanks and recognition for their previous support. Our lessons from earlier in the year put us in a good position for the next few weeks and the future.”
Mr Mackie said the decision for the company to maintain full national coverage was made with the full backing of Hobart Service’s parent company, ITW.