Hobart Service has released additional technical video support for customers based on the demand trends it has seen during the first stage of reopening.
The company has been actively monitoring the catering equipment service requests reported by hospitality businesses since opening outdoors last month and quickly created extra material to answer the most common requests.
Topics covered include the importance of deep cleaning commercial dishwashers regularly to optimise functionality and kill bacteria, how to restart, clean and troubleshoot common commercial dishwasher problems and reasons why dishes may not be coming out clean.
The news series of support content comes in the form of video after nearly 70% of operators said they prefer guidance information that is presented in an easy to digest video format.
Hobart has uploaded the new content to its YouTube channel and separately updated a series of FAQs and step-by-step guides to assist kitchen equipment restarts after long periods of inactivity.
Keith Mackie, managing director at Hobart Service, said: “Hobart Service tends to be more end-user centric, which is how we have promptly identified an industry demand for video guides content.
“This new suite of videos is to help operators safety start up their equipment, however is it important to ensure you are health and safety compliant – gas safe, pressure vessel tested etc.
“If operators do need assistance, they can give us a call and we will do all we can both technically and commercially to help you get up and running.”