KFC’s UK operating chief is elevated to global role

Rob Swain, COO

KFC has promoted its UK chief operating officer Rob Swain to a global position.

Mr Swain will serve as COO of KFC Global from January 2022.

Over the past five years, Mr Swain has led his team with a consistent and inspirational focus on operational excellence – and, from the distribution crisis in 2018 to the more recent Covid response, he has played a crucial role navigating KFC through some of its most complex challenges.

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Mr Swain began his KFC journey as an area coach in 2009, joined the central and eastern Europe team in 2013, where he undertook various key roles, including a secondment as general manager, before returning to the UK team in 2016 to take on his current role.

He said: “It’s been a challenging, but incredible rewarding role and I’m so grateful to the whole of my team, and the entire KFC UK & Ireland family, for their support. I’m looking forward to this next step and will be taking all of the experiences I’ve had here with me – I’m sure they’ll serve me in good stead.”

Mr Swain will be replaced in the UK by Lucy Taylor. She has previously worked in the region as an area coach and been the COO in the MenaPakT region for the past seven years.

Paula MacKenzie, general manager at KFC UK & Ireland, said: “I’d like to personally thank Rob for his incredible commitment to our business over the last five years. He’s been front and centre as we’ve tackled some of our biggest hurdles – and we simply couldn’t have made it through without his leadership and tireless commitment to operational excellence.

“We wish him all the very best in his new role and look forward to continuing to work together – we’re proud that restaurants across the world will now benefit from his leadership. At the same time, I am delighted to welcome Lucy back to KFC UKI and cannot wait to begin working with her. We’ve got a really strong belief in internal opportunity at KFC, as these moves demonstrate.”

Colonel Harland Sanders opened the first KFC restaurant in Utah in 1952. Since then, his original recipe chicken and its secret recipe of 11 herbs and spices has become famous all over the world.

In the UK, the business operates more than 900 restaurants.

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Andrew Seymour

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