Kitchen service firm appoints exec to oversee ‘manufacturer relations’

Kitchen repair and maintenance specialist McFarlane Telfer (McFT) has appointed an account manager to specifically oversee manufacturer relations.

Dan Smallbone will take charge of McFT’s performance and outcomes, particularly in relation to service and warranty contracts. Dan Smallbone

The company has recently been selected as the warranty partner for Counterline, the Liverpool-based high-end servery counter specialists.

This extends close relationships with a number of manufacturers, both in the UK and the Gulf, where McFT now has offices, on installation, commissioning, warranty and post-warranty support.

McFT says that OEMs regard brand protection as a “foremost requirement” and when something goes wrong, getting the operation back up and running with minimum disruption and being kept in the loop is critical.

Links with manufacturers were re-affirmed recently at HOST, the major hospitality equipment exhibition in Milan, while the company has long-term relationships with brands such as Ambach, which it has worked with in the UK for six years.

“This has been a very positive partnership for both parties and we are proud that our engineering teams have been widely acclaimed for the professional standards displayed over this time, protecting and enhancing the reputation of our client,” said managing director Mark Brooker.

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