Nisbets CEO Klaus Goeldenbot has vowed the company will not rest on its laurels but instead make further investment in growing its business after reporting a record set of financial results this week.
Commenting for the first time since it was revealed that the Bristol-based outfit made a profit of £36m on sales up 18% to £380m for 2017, Mr Goeldenbot said the company is tuned into focusing on customer satisfaction and service, continued development of its product range and further investment in people and systems.
Last year the brand hired another 200 staff to keep pace with the growth.
Mr Goeldenbot said: “The health of our latest financial report gives us even greater conviction in our ability to deliver best-in-class service to our customers, while realising sustainable growth for our business.
“Whilst the industry faces an ever-increasing set of challenges, amid nationwide economic uncertainty and tougher trading conditions, it is our goal at Nisbets, to sustainably invest in our systems, product innovation and employee expertise to deliver the best service and support we can. Our team and our products all continue to add value to our customers for a more optimistic and stronger industry of the future.”
Nisbets’ record year has been buoyed by the launch of several new catering equipment showrooms, solid online growth and the launch of a giant demo and test kitchen facility in Avonmouth.
Mr Goeldenbot added: “By listening to our customers’ needs and collaborating with our supplier partners, stakeholders and the opinion formers within industry trade bodies and associations, we can start to consider Nisbets’ longer-term strategy. In today’s market, no business can afford to rest on its laurels; only those that holistically invest, analyse their internal beliefs and re-strategize, will stand the test of time.
“Whatever lays ahead, foodservice remains one of the most dynamic and exciting industries in the UK, as well as making a significant contribution to our nation’s economy and at Nisbets we aim to be central to its ongoing development and success.”