Krispy Kreme has awarded a multi-year planned and reactive maintenance contract worth up to £10m to Cloudfm in a bid to keep its growing UK estate up and running.
The facilities management specialist, which employs 330 staff across Europe, will use its advanced systems and multi-skilled engineers to improve service quality, cost control and compliance for the premium doughnut brand.
Use of its technology-led solution is anticipated to improve support for retail managers and clarity and visibility for suppliers.
Cloudfm will manage all planned and reactive maintenance across the entire Krispy Kreme estate in the UK, including its flagship Theatre Stores which feature production lines as well as retail space. The contract will run for three years, with the option of a two-year extension.
Madeleine Troy, property manager at Krispy Kreme UK Limited, said: “We’re delighted to have found an FM partner that can provide a responsive and data-driven solution for maintenance across our estate in the UK. Using the most innovative technology, Cloudfm can offer us unparalleled visibility and control which will be a step change for our business; we’re looking forward to working in partnership with them.”
Krispy Kreme is the latest of several big-name chains to become a customer of Cloudfm. It also provides service and maintenance contracts for KFC, Pizza Express, ASK Italian and Zizzi.
Jeff Dewing, CEO of Cloudfm, said the company was delighted to have won the contract. “Their focus on excellence and quality of service throughout their history has a great synergy with our innovative approach to FM provision. We’re looking forward to supporting their business objectives and utilising our innovative approach to get the absolute best for them from their FM spend.”
Krispy Kreme now operates more than 1,000 stores worldwide.