McDonald’s franchisee says it will be the first to allow ‘walk-in’ customers again

McDonald’s branches

Motorway service operator Roadchef has been working with McDonald’s to reopen walk-in restaurants with a trial takeaway service at a number of its locations.

Following the recent success with reopening McDonald’s Drive Thru restaurants across the country, 11 of Roadchef’s 29-strong McDonald’s estate will be opening their doors on 17 June for customers on the road.

New measures to help ensure strict social distancing have been put in place, with new Perspex screens introduced in the kitchens and customer service areas to help create a safe working environment for restaurant teams.

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Employees will wear additional protective equipment, including face coverings in all areas and disposable gloves at customer service points.

Contactless thermometers will also be used to check employee temperatures on arrival at work for every shift.

Restaurants will return with smaller teams, offering a limited menu and reduced hours (11am-10pm), with food to takeaway.

The menu and reduced operational hours are the same as McDelivery and at Drive Thrus, and seating areas will remain closed. The ‘My McDonald’s’ app will be available for customers to place orders for collection at their convenience.

Mark Fox, CEO of Roadchef, said: “As one of McDonald’s leading operators, we are delighted to have been asked to be the first to reopen 10 of our walk-in restaurants, as one of our most popular and great value food brands. This is an exciting step forward as we start to bring back the choice and brands that visitors love. We are working closely with the McDonald’s team to ensure we deliver our usual high standard of service while our teams and customers are kept safe.”

Roadchef is one of the UK’s leading motorway and trunk road service area operators, with more than 52 million visitors using its 30 locations every year.

Social distancing in kitchens and new menu changeover rules – McDonald’s reopening plans revealed

Tags : McDonaldsQSRsRoadchef
Andrew Seymour

The author Andrew Seymour

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