McDonald’s trials underway as it bids to reopen majority of store estate


A small number of McDonald’s restaurants have begun trialling walk-in takeaway with a series of new safety measures in place – ahead of a much larger scale reopening planned from 22 February.

The fast food chain made the voluntary decision last month to temporarily close walk-in takeaway services while it reviewed its safety measures to ensure they reflect the evolving nature of the pandemic.

It has been working closely with food safety expert NSF on the processes that need to be introduced this time around, having previously employed the company to independently validate all its Covid-19 processes when it reopened after the first lockdown last year.

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Paul Pomroy, CEO of the UK and Ireland at McDonald’s, said: “Working closely with third party safety expert NSF International, we identified a small number of changes to further enhance our procedures, and we are currently in the process of rolling these out to restaurants.

“This week, a small number of our restaurants will trial reopening walk-in Takeaway with these enhancements in place, with the plan to reopen the majority of restaurants for walk-in Takeaway across England, Wales, Northern Ireland and Ireland from Monday 22 February. Due to government restrictions, we are unable to reopen Takeaway in Scotland at this time.”

New safety measures being introduced include visors as well as face coverings for customer-facing employees, revised guidance and processes for our couriers to support their safe working and enhanced processes for managing customer and courier flow in restaurants.

“The wellbeing of our people, as well as our suppliers, couriers and our customers remains our top priority, and we are confident the new processes in place will further enhance our already robust safety measures,” added Mr Pomroy.

McDonald’s seeks validation to ensure kitchens are abiding by new rules

Tags : coronavirusMcDonaldsNSF
Andrew Seymour

The author Andrew Seymour

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