Meiko engineers could be darting to busy city jobs on bicycles or delivering spares using electric cars to ensure customers receive instant service in future, its new UK managing director has said.
They are among a range of new ideas being looked at by Paul Anderson following his appointment in April this year. As part of his review of the business he has given staff the opportunity to suggest ways the company could enhance customer service even further, particularly as it looks to hire engineers whose role will specifically involve managing chain accounts.
“If you take a large pub chain, for example, it can sometimes take time out of our general day-to-day PPMs but if we have a specific team purely for the chain accounts side then it will allow us to provide even faster service, so it is an area we are looking at,” he said.
“I have initiated a suggestion box over the last few weeks and ideas have included having bicycles in London, with spares on them, or even electric vehicles with spares, so we are looking at taking things to a different level. The company cars are all being changed to hybrids because it is much more economical and efficient as a business. We have a huge fleet and we own all our own vehicles.”
Meiko employs around 40 engineers at the moment, but Mr Anderson said it was looking to take on between three and five more to assist with managing chain operations, where “rapid support” is needed.
“For us to grow into more chains and groups, we need to ensure that we give them the correct service and support. We already have that, but we want to increase it even more, hence why we will be spending much more time talking to more people, more often,” he said.
The full interview will be published in the September issue of FEJ.