Meiko UK today assured users of its equipment in hospitals and care homes of continued breakdown support – even if their existing maintenance provider is unable to assist at the current time.
Kitchen, food production and warewashing facilities are crucial to the morale and welfare of NHS and care sector staff, as well as to the efficient running of these services.
And Meiko has pledged that emergency breakdown cover for all Meiko machines in hospitals and care homes is still available via its own UK Technical Services division as well as through its catering equipment distributor partners.
“The priority is to take all necessary steps to ensure the continued warewashing capability for all Meiko users in the healthcare sector at this crucial time,” explained Meiko UK boss Paul Anderson.
“Technical support could become compromised if engineers are forced into self-isolation. Hospital estates departments are also under huge pressure and may welcome extra support at this crucial time.
“Even if a care home or hospital has cases of the virus, engineers will attend, as long as the site has the correct hygiene practices in place and the engineers can work in an isolated and controlled area with consideration to social distancing.”
For contracted customers, Meiko UK and its distributor partners aim to attend breakdown calls within eight working hours. Dependant on location, Meiko UK can also prioritise a four-hour response.
The assurances issued by Meiko come amid a culture of uncertainty about the availability of emergency breakdown cover from third-party suppliers at the moment, especially as many industry companies have been forced to furlough staff.
Many hospitals, care and nursing homes have Meiko dishwashing and bed pan washing equipment installed, but not all this equipment is maintained directly by Meiko UK Technical Services or Meiko-trained distributor and engineer partners. Instead it may be managed in-house by estates departments, or other commercial kitchen equipment maintenance companies.
Mr Anderson insisted customers would not be left high and dry in the event that an existing provider could not guarantee support.
“I can assure operators of Meiko warewashing equipment that if your current maintenance provider is unable to support you through this terrible time, Meiko will do everything in its power to provide the emergency back-up you need,” he pledged.