Mitchells & Butlers hails Hobart Service for keeping its kitchens open for business

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Mitchells & Butlers has paid tribute to Hobart Service for the role it plays in keeping its kitchen operations up and running across hundreds of sites.

Hobart Service was named as the 1,700-strong group’s ‘National Catering Contractor of the Year’ for the continuous service improvements that it drove in 2018.

Its national team of engineers is responsible for maintaining critical equipment across the M&B estate that is required to keep its sites open for service.

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John McCleary, head of building maintenance at Mitchells & Butlers, said the company had taken the decision to award the accolade to Hobart Service at the end of last year and it was truly vindicated by the support and dedication it received over the busy Christmas 2018 period.

“This was awarded to Hobart Service in recognition of their outstanding commitment and dedication to driving continuous improvement in company performance supporting Mitchells & Butlers businesses in 2018,” he said.

Jennie Smith, director of building maintenance at Mitchells & Butlers, added that Hobart Service was “making a huge difference” to its kitchen operations even though it was “not always easy”.

The award recognises the collaborative approach to service delivery by the whole Hobart Service team, both in the field and from the office based in Peterborough.

Hobart’s service programmes include year-round support and 24-hour access to technical, operator and spares information. It employs 160 fully-trained technicians.

Christian Hampshire, operations director at Hobart Service UK, said: “Mitchells & Butlers is of huge importance to our business. It takes a one-team approach to build a collaborative partnership of this nature and demonstrates that the improvements we have made are having a positive and noticeable impact for key customers.”

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Andrew Seymour

The author Andrew Seymour

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