Nando’s quietly introduces first small format restaurant offer to UK market

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Nando’s has launched a new small format restaurant offer that could be rolled out to parts of the UK.

The chain’s ‘Nino’ concept is designed for when customers are in a rush, on the go or want a quick takeaway or delivery option.

The first Nino store is based in Twickenham and opened for business this week. “We’ve concentrated everything into a much smaller space, streamlined our menu, added some extra specials and changed some things you’ll experience,” the company explained to customers on its website.

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The menu for Nando’s Nino is different to its main restaurant menu, with the company saying that it has been specifically designed with speed, delivery and takeaway in mind.

It has become common for casual dining operators to roll out smaller format versions of their core restaurant businesses in order to tap the grab-and-go market or access locations that wouldn’t ordinarily suit a full-restaurant offer. Carluccio’s and Cafe Rouge are among those to have made this move.

The introduction of Nino also appears to be a nod to the growing importance of delivery to Nando’s business.

Steps have been taken to make its existing sites “more friendly” towards delivery, with purpose-built areas created within the kitchen to service this business. This creates a distinction between orders from restaurant customers and delivery customers, which is designed to make it easier for kitchen staff and therefore ensure both operations run without interruption.

“Putting a small hub of kit together to make delivery run better has been an opportunity for us, but not all of our restaurants are going to be geared up to that so that is something we are currently working through,” said the chain’s kitchen and equipment development manager, Adele Hing, last year. “We need to make sure that we can keep up with the delivery market because it is obviously going crazy at the moment.”

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Andrew Seymour

The author Andrew Seymour

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