NHS Trust letter praises catering engineers for long hours and valuable support

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A leading NHS Trust in London has written to Hobart Service to thank its engineers for the dedication they have shown in keeping its kitchens operational during the coronavirus pandemic.

Hundreds of hospitals throughout the UK rely on Hobart’s service division for both repairs and planned maintenance of their kitchen equipment.

Amid a third lockdown, and at a time where UK hospitals are busier than ever, its nationwide team of specialist catering equipment technicians is continuing to operate nationally.

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The company has received many letters and expressions of gratitude over the past 10 months, including praise from Paula Vennells CBE, chair at Imperial College Healthcare.

She wrote to the business to underline the role it has played in ensuring the hospital has been able to keep patients fed.

She said: “I wanted to take this opportunity to write personally to thank you and your team for your support during the Covid-19 crisis… The country has thanked the NHS for the amazing work of our frontline colleagues but we know that without the help, advice, long hours and support from our external partners, our response would not have been as effective as it was.”

The letter added that the Imperial Estates team was extremely grateful for the “support provided to continue maintaining the service of critical equipment and for attending site for call-out repairs in difficult circumstances. Your company made a big difference to the way the Trust was able to respond.”

Keith Mackie, managing director of Hobart Service, said that repairs are time-critical in hospital environments and its dedicated technicians were working harder than ever to exceed SLAs.

He commented: “Throughout this year Hobart Service has maintained and exceeded our SLAs for the healthcare industry. Despite extremely challenging circumstances, we have continually demonstrated our commitment to maintaining national coverage to all customers requiring our services. We have remained committed to maintaining a nationwide service, with a focus on hospitals, care homes and education.”

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Tags : Hobart Servicehospitals
Andrew Seymour

The author Andrew Seymour

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