Catering equipment supplier Nisbets has promised to “sit down” with members of the local community and address concerns that its delivery vehicles are causing noise pollution.
The company supplies catering equipment to the UK market from its warehouse facilities in Avonmouth, Bristol, but at least one resident is threatening legal action over the “constant engine noise” that she claims is damaging her health.
Joan Thompson, who lives near to Nisbets’ depot, told the Bristol Post she had come to the “end of her tether” with the catering firm after alleging that its lorries run past her house until 9.30pm on most nights.
The 69-year-old insists the company is meant to keep deliveries between 8am and 6pm on weekdays and said the “unrelenting noise” is affecting her sleep and quality of life.
Mrs Thompson told the paper that the issues started three years ago when the catering equipment company took on the site.
“It started straight away to be honest,” she said. “Right from the off we got this constant noise – it’s a booming sound, almost like a bomb going off every time one of the lorries goes past.
“And not only that, but they keep their engines on when they are loading and unloading. So now we’ve got a constant noise in the background – I’m at the end of my tether, to be honest.”
Nisbets, however, insists it has taken measures to reduce the noise of its vehicles, including the installation of an acoustic fence and the application of coatings which act as silencers around the loading bay.
Nisbets’ community relationship manager, Zoe Joyner, said the company had worked closely with the Avonmouth community and said it was more than willing to address any concerns.
She told the Bristol Post: “Although there is no formal agreement, we do aim to restrict deliveries to between 8am and 6pm, however due to the nature of road transport, this is not always possible.
“We have had a number of meetings in the past with Mrs Thompson, although, after fulfilling the recommendations of the Environmental Health Officer report in 2016, including the fitting of timers for the lights and new ramps, we have not been aware of an ongoing issue.
“As a leading employer in the area, the local community is extremely important to us and we would be more than happy to sit down with Mrs Thompson and her neighbours to discuss any recent concerns.”