OPERATOR FOCUS: University of Bath likes a quick fix but it’s the other details that really matter

University of Bath wall

Service and maintenance provider MCFT likes to look after its customers, and has developed tools and systems to make managing equipment simpler and more effective. One organisation that can vouch for that is the University of Bath…

The nature of universities is multiple campuses and catering outlets which can make the management of equipment a challenge.

MCFT has been working closely with the University of Bath for several years, providing a range of services that support its kitchens.

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Greg Derrick, contracts manager at the university, explained: “In the past we have found that an engineer heavy company can be very good at fixing equipment, but won’t necessarily have the administration and business intelligence information we need.

“Manufacturer-led maintenance is fine, but means dealing with several different companies. MCFT can deal with all equipment, and provide the service reporting and asset management information we are looking for. This enables us to make purchasing decisions based on predicted lifespan of equipment, and benefit from economies of scale.

“If for example we need to replace two ovens and another is due to come to the end of its useful life, we can plan the purchasing to maximise our negotiating power.”

Derrick says that the credentials of a service and maintenance partner are more important than the price.

“On paper, MCFT are not the cheapest supplier, but these benefits result in cost savings and efficiencies that make up for it. Another factor was MCFT’s approach to sustainability.

“We hold ISO 1401, the environmental accreditation, and as such 10% of the bid score goes towards this aspect. The combination of MCFT ability to help us run equipment to maximum efficiency, advise on energy efficient kit, and their own approach to sustainability through their carbon offset programme ticked all the boxes.”

He added: “The success of our relationship is down to regular meetings and updates with our main engineer, and a member of the management team. We are continually communicating to ensure that our needs are met.”

The University of Bath had an integral role in the development of MCFT’s flagship software, a self-serve portal that enables customers to place call-outs, check up on financial paperwork, view their equipment portfolio and more.

The relationship enabled MCFT to gain a proper understanding of customer demand, providing a unique and invaluable perspective.

MCFT works with prestigious oranisations throughout the UK as well as educational establishments including University College London (UCL), Eton College, the Open University, Winchester College, University of Oxford – St John’s College, St Peter’s College, St Cross College, Kellogg College.

MCFT would be pleased to introduce anybody to the above organisations to discuss how they work together. Simply contact head of sales, Kirk Daniell, to find out more. MCFT is the Partner Sponsor of the Service & Maintenance category of FEJ Kitchen Excellence Week. For more information, call 01628 822598 or visit  



Tags : Kitchen Excellence WeekMcFT
Andrew Seymour

The author Andrew Seymour

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