Pizza Pilgrims outlines frictionless journey vision once stores reopen

Pizza Pilgrims

Pizza Pilgrims has partnered with mobile order and pay specialist Wi5 as it prepares to reopen restaurants and get back to serving Neapolitan pizza in London and Oxford.

Through Wi5, Pizza Pilgrims will be offering secure and Covid-safe mobile ordering to its customers for both eat in and takeaway.

Wi5’s mobile ordering and payment technology will deliver a seamless experience for customers of the fast-growing pizza chain, enabling them to order and pay quickly and easily from their own device, and helping to alleviate concerns over social distancing.

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Navigating to the menu via a QR code or advertised URL, customers can safely select and customise menu items, place their order and pay securely thanks to Wi5’s ISO/IEC 27001 information security certification.

The move to mobile order and pay will free up Pizza Pilgrims’ staff to focus on delivering a high-quality service, while integrating these new measures to keep its customers safe.

Wi5 will roll-out across all 13 stores from July, and follows Pizza Pilgrims’ recent national launch of its innovative ‘Pizza in the Post’.

Pizza Pilgrims’ operations director, Gavin Smith, said “When imagining our Pizzerias reopening we created a clear vision of what our customer experience would look like with three clear principles guiding our decisions. Our first aim was to build a frictionless journey for our team and customers and so began my search for the best partners.

“I see Wi5 as the market leaders today in order and pay at table technology due to their superior functionality, user-friendly interface, competitive pricing, advanced integration with POS providers but most importantly the synergy their incredible and dynamic team has with our own.”

Pizza Pilgrims was founded by brothers Thom and James Elliot in 2012. It began as a street food vendor in London’s Berwick Street market before the first bricks and mortar pizzeria opened in Dean Street.

Moving forward, Pizza Pilgrims plans to open more eateries across London and beyond as well as further developing the pizza in the post offer, which has already been a huge success.

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Tags : mobile orderingPizza Pilgrimstechnology
Andrew Seymour

The author Andrew Seymour

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