POWER LIST 2017, CHAIN CHAMPIONS: Paula MacKenzie, General Manager UK & Ireland, KFC


Paula MacKenzie had only been in the hotseat six weeks when KFC did something it had never done before in the UK: opened its kitchens up to customers to show how its chicken is really made.

More than 100 of its stores nationwide welcomed members of the public in an exercise designed to demonstrate how the ingredients arrive fresh each day and chicken is hand-breaded by trained cooks. Paula MacKenzie portrait

Such PR initiatives have an important part to play as the QSR bids to carve out growth in a landscape where fast food diners are blessed with more choice than ever.

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Paula took over from long-serving UK boss Martin Shuker earlier this year but is well-versed in the KFC way of doing things having been the company’s chief financial officer for last three years, and its business development director before that.

Those roles give her the ideal platform on which to build upon Shuker’s legacy, including the success he had in strengthening closer relationships with franchisees and generating sales of £1 billion a year.

KFC operates around 900 stores in the UK and Paula’s legacy will no doubt be shaped by her ability to expand that network and engage with franchise holders.

The signs already look promising given the company has just launched its first ever airport site, at Manchester Airport.


Company: KFC
Address: Orion Gate, Guildford Road, Woking, GU22 7NJ
Tel: 01483 717000
Twitter: @KFC_UKI
Website: www.
Focus: Fast food

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Tags : KFCpaula mackenziePower List
Andrew Seymour

The author Andrew Seymour

1 Comment

  1. is kentucky fried chicken a good service well in my opinion no it used to be but not now! birmingham chelmsleywood store served me a ripped bag that looked like it had been through a shredder food was also missing from the order and the guy poured coke all over me and my car as he gave me the order.Went back in to get original order which the manager gave me with proper attitude,told head office said they will get back to me in a month as they need to check my story out with the franchise kfc chelmsleywood.BUT! still no answer even though they tell you they will get back to you but it doesnt happen they set a target and dont stick to it .pauline mckenzie you need to talk to customers and there concerns as we can all eat somewhere else many thanks for reading about how well kfc are doing

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