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Pret and Itsu founder Julian Metcalfe insists apps aren't the way to drive repeat business - Foodservice Equipment Journal

Pret and Itsu founder Julian Metcalfe insists apps aren’t the way to drive repeat business

Industry entrepreneur Julian Metcalfe OBE – the man who famously founded Pret a Manger and then Itsu – has outlined how values engrained in his companies have been the key ingredient in making them successful. Company values at Pret extend to shop-floor staff, who are authorised to give out “what they want when they want” … Continue reading Pret and Itsu founder Julian Metcalfe insists apps aren’t the way to drive repeat business