Users of Rational combi ovens will now be able to buy monthly care packages from the manufacturer in a bid to keep their equipment in tip-top condition.
For a fixed monthly fee, the new Rational Service Packages aim to provide users with access to additional services to ensure a high level of operational reliability and long-term cost savings.
Three different packages will be made available to UK operators, based on the level of support required. The more hours the cooking unit is in use, the higher the maintenance requirement is and, as such, also the integrated services in the package.
The top-level premium package includes the replacement of parts subject to heavy wear and repairs, and a 24/7 service hotline.
Rational employs 1,000 certified Service Partners globally and they will be tasked with advising customers on which package is right for their establishment.
“Our Service Partners are highly trained, regularly audited and very familiar with the servicing process,” said Hans-Werner Albrecht, managing director of Rational Technical Services.
He added that initial feedback from operators to the idea of a fixed monthly maintenance service was positive.
“Operators appreciate that the maintenance costs can be planned and are inclusive, and that appliance downtime is reduced to a minimum.”
UK operators interested in finding out more should contact the brand’s UK service department on 01582 480388, Rational said.