Scotsman and Taylor distributor HTG Trading said it has suspended equipment deliveries and service activity until it is safe to do so again – but it has retained a team of experts to help customers safely ‘mothball’ appliances and answer spare parts requests.
All direct sales activity and equipment installations have also been put on hold by the Suffolk-based firm, which said it would resume business once the current government advice changes.
As well as assisting with safely shutting down equipment that is not in use, HTG said it can provide guides on draining, sanitising and wrapping equipment so that it is ready to serve after the pandemic is over.
The company also distributes equipment from TurboChef, ISA, Frigomat and QualityFry.
Given the closure of restaurants, cafes and bars, HTG said it was “operationally necessary” to reduce its field activity over this uncertain period.
“As a responsible employer, our first priority is to our employees. We feel that it would be irresponsible to put any member of our team or our customers potentially in harm’s way of the virus,” the company’s directors said in a statement.
“Whilst we can maintain high levels of both personal and environmental hygiene, our day to day business requires close contact either between employees or directly with customers. We have therefore concluded that we cannot fulfil our sales and service obligations without compromising the strict social distancing policies outlined by the government.”
The company said Hubbard Systems and Taylor UK will be operating with reduced capacity over the coming weeks and its goal is to provide support to customers wherever it can while maintaining the recommended social distancing measures.
“Our sales office will be open as normal, albeit with reduced capacity, should [customers] have any questions regarding any outstanding orders, and can advise on products and equipment availability should [they] wish start planning for the future,” the directors added.
The Taylor UK Service and Support Centre and Hubbard Systems Technical Advice lines will remain open as normal, again on a reduced capacity.
Its parts departments are also able to dispatch any self-fit spare parts and consumables needed throughout this period.