80-year-old Regale Microwave Ovens founder Pat Bray said his business is fully geared up to support customers through the crisis – as he himself prepares to work remotely on the government’s advice.
The industry veteran said the company has ramped up stocks and bulked up its leadership team to ensure it is business as normal over the coming months.
He told FEJ yesterday: “You may have heard that the government are advising all over-70-year-olds to self-isolate for the own protection for several months. And as you possibly know, I surpassed this barrier over 10 years ago!
“I would like to assure you all our customers and partners that I will be working at home during this period and the everyday running of Regale will continue under the directorship of deputy managing director Iain Phillips and my business partner Barry Clark, who is the technical director. We do not foresee many problems that we cannot handle. We have invested several thousands of pounds in new technology to be able to make sure that we can handle all eventualities.”
Mr Bray – whose company is behind the Microsave Cavity Liner used by the likes of Whitbread, Casual Dining Group, Carluccio’s and Prezzo – said that in anticipation of problems, Regale ordered in more than £500,000 worth of commercial microwave ovens across its range of manufacturers to ensure continuity of supply.
All orders received by 2pm will continue to be sent out on a ‘next working day’ delivery service.
“We also have on order a quarter of a million pounds worth for delivery at the end of this month and a further quarter of a million pounds worth for delivery end of April across the range,” revealed Mr Bray.
While he is not expecting any supply issues over the coming weeks, Mr Bray did acknowledge that the business is dependent on courier companies who could reduce personnel or close hubs, but said Regale is planning for all eventualities.
“We are currently considering alternative ways of transportation and will keep customers informed of any further developments. Hopefully everything works to our current plan. Our message is that we hope everyone and all their staff remain vigilant and free from this virus and are able to continue business in a normal way.”