Sodexo has chosen Omnico Group to supply market-leading, cloud-based smart engagement solutions as part of a move to transform its UK catering operations.
It will deploy Omnico’s smart platform to power point-of-sale (POS) capability for kiosk products, mobile order-ahead, pre-order and self-scan functionality, along with a single loyalty and promotions engine.
In news announcement, Sodexo said it is planning on engaging more directly with tech-savvy guests across thousands of venues, building long-term loyalty and increasing profitability.
It said that through seamless integration with Sodexo’s existing systems, Omnico will substantially increase overall efficiency and throughput, while reducing waste.
The partnership has seen kiosks embedded at a major multi-national company who has sites in Brentford, Stevenage and Macclesfield as well as City, University of London, where Sodexo has seen a 20% increase in average transaction values.
The option to order ahead via a mobile app is also in operation at several UK universities and Corporate businesses where Sodexo provides catering.
Chris Fowell, Sodexo’s head of retail systems – EPoS and payments, commented: “At Sodexo we are continuously looking at how to enhance our offering to consumers who are increasingly short of time. With the ability to order ahead on mobile, and purchase at kiosk stations rather than queue at the till-point, we can dramatically increase spend-per-order and slash wait times.
“We are also always exploring ways to reduce waste and through the data collated via the Omnico platform, we will ensure we can better manage our stock and capacity,” he continued.
Adding: “We are confident we will transform the catering experience of our thousands of guests, regardless of the technology they use to engage with us, or their location.”