Tag Archives: repair

60 hours wasted every year on kitchen equipment breakdowns

60 hours wasted every year on kitchen equipment breakdowns

Almost 40% of hospitality professionals spend three to five hours dealing with equipment issues on a monthly basis – the equivalent of 60 hours every year, it has been claimed.   Staff shortages and unreliable equipment are cited as the biggest factors impacting hospitality the workloads of professionals and contributing to a pressured working environment,

Hobart Service revitalised and eager to win operator contracts under new management team

A new management team is bidding to revitalise Hobart’s service division as 2018 ushers in a fresh approach to business for the company. The new four-strong team shares over 80-years of industry experience and includes the company’s very first female sales director. MD Keith Mackie, formerly of UCC Coffee and widely credited with transforming the

Kitchen service firm appoints exec to oversee ‘manufacturer relations’

Kitchen repair and maintenance specialist McFarlane Telfer (McFT) has appointed an account manager to specifically oversee manufacturer relations. Dan Smallbone will take charge of McFT’s performance and outcomes, particularly in relation to service and warranty contracts.  The company has recently been selected as the warranty partner for Counterline, the Liverpool-based high-end servery counter specialists. This

IN-DEPTH: How McFarlane Telfer is breaking new frontiers in the world of kitchen maintenance

McFarlane Telfer is the UK kitchen maintenance specialist with its eyes on global domination. But whether it is fixing fridges in Dartford or Dubai, its approach to customer service is all based on meticulous technical expertise and world-class standards. FEJ reports. When McFarlane Telfer opened for business in 1992, kitchen maintenance was the last thing

Kitchen repair firms trusted with their word over job success rates

First-time fix rates have become a badge of honour for catering equipment service providers. Understandably, providers are proud of their ability to get the job done quickly, and correctly, the first time and so it has become a key marketing tool in its own right. But with no regulations to govern such figures, there is

Mr Maintenance: Meet the man keeping Britain’s kitchens up and running

Catering equipment maintenance is essential for any operator that has designs on making sure the heartbeat of their operation is working to its potential and won’t let it down when the pressure is on. FEJ meets a man who is well-versed in what operators are doing right — and wrong — when it comes to