New Unox boss Scott Duncan says he is excited about the opportunities that exist for the brand in the UK market after taking over the reins from Gary Nunn.
Mr Duncan’s appointment represents a new chapter for the combi oven maker following Mr Nunn’s recent retirement and the sale of the UK subsidiary to Unox in Italy last year.
Having gone through an extensive handover and induction process, Mr Duncan said he can’t wait to get started on its plans for growth.
“While I have learn about the products over the last few weeks, we have spent a huge amount of time learning about the Unox culture – how the company thinks, what it does and why it does it. All of that comes back to what’s important to the customer. That is part of the Unox DNA. They want to invest in the people, which in turn will help the customer. The customer is always the focus but the investment in the people has really shone through in the first few weeks.”
Mr Duncan said his immediate plan was to get to know the UK team better and work closely with them to support their activities as the company enters what is shaping up to be a busy second half of the year.
“The team has grown recently and it is important we try to get used to the new ways of working under the Italian ownership because there is obviously going to be changes in the way they want to do things. The priority for the next six months is to get out there as the pandemic ends and meet our customers, meet the dealers and have that face to face contact.”
Mr Duncan said the UK market has a key role to play in the manufacturer’s wider fortunes.
“Globally I think the UK is always seen as a key market for Unox, with many countries looking in at what happens here for inspiration and direction. The strategy from Italy is, of course, to try and grow the market and grow our market share. How we are going to do that is by continuing to assist dealers and by supporting end-users to get the most out of our products.
“While we have got a great product, we need to provide much more than just a product – it’s about that added value, that extra service and while there has been a change of ownership we still want there to be that family feel to Unox UK.”