Warewashing suppliers are unanimous in emphasising the value of traditional on-site equipment training to ensure best practice operation, but new technology means operators can now access training tips and techniques at the touch of a button these days.
And that means applications such as mobile and video having a growing role to play in the training spectrum.
British manufacturer Classeq says it is continuously assessing its training processes to find simpler ways of helping partners and customers.
“We have found that videos are a great way of demonstrating how to use our equipment, plus imparting advice on being able to choose the right equipment and we do have short, easy-to-understand videos online readily available for all our machines,” explains marketing manager Adam Lenton.
Meiko also provides demonstration videos for cleaning and maintenance across its complete product range.
“For account customers, we offer video training, including a glasswashing online tutorial and test and demonstration video on how to change water filters on Meiko GiO machines,” reveals UK managing director Paul Anderson.
Winterhalter has successfully used a training truck to educate customers, touring the UK to provide hands-on sessions to convey the features of its machines. It relies on dealer partners to assist in customer training and has strengthened the overall collateral it offers in recent years.
“We have developed some training videos that can further assist end-users with general operational queries and housekeeping. These are available online on our YouTube channel,” reveals marketing development manager Paul Crowley.
Maidaid is also in the process of adding to its library of ‘How to’ training videos, which can be viewed via its website and YouTube page.
“Our extensive range of training literature is freely available for both download and request. We also include hygiene and maintenance guides to ensure the end-user has everything they need to avoid unnecessary call-outs and maintain optimum results,” explains sales director Julian Lambert.
One brand that doesn’t currently offer any training through videos or apps is Wexiodisk. However, it is due to roll out a new control panel across a number of models and this will include pre-loaded videos.
“These easy-to-follow videos will allow operators to follow operation and cleaning advice by the simple touch of a screen should they need to revisit their training,” says UK and Ireland country manager John Shepherd. “As well as this, every Wexiödisk machine is delivered with pictograms, visually demonstrating how to set up, operate, clean and maintain a Wexiödisk machine in an easy-to-follow format that can be understood by anyone no matter their skillset or native language.”
It is up to suppliers to decide which training methods work most effectively for them and their customers. Hobart sales director, Tim Bender, perhaps speaks for most brands when he suggests that the best solution is probably
a mixture of everything.
“There is definitely a place for training videos and apps — and we may well see these come into their own in the future — but we still find that the most effective way to communicate this is face-to-face as it’s imperative that we get them as ‘hands-on’ with the machines as possible.”