“We can’t wait to re-fire the grills” – third of TGI Fridays to reopen for click and collect

TGI Fridays

TGI Fridays has launched a click & collect service as part of a controlled trial across 24 of its UK restaurants.

The initiative will launch on Wednesday 6 May, ahead of the May bank holiday on Friday 8 May.

Home delivery will also be restored at the 24 locations with partners Just Eat and Deliveroo, as applicable.

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Fridays is introducing a new ordering system that will allow guests to order their food and pay for it online then collect it from outside their nearest restaurant.

The chain, which runs 85 sites, said safety would be a priority and social distancing measures would be in place.

A specially tailored menu made up of 22 popular dishes, covering a range of appetisers, mains, desserts and kids’ options will be available to order and collect from the 24 selected restaurants.

When completing their order on, guests will be able to choose a collection slot between 12pm – 9pm and at this point will be advised on how to collect their food safely.

CEO Robert Cook said: “We can’t wait to re-fire the grills in preparation for the launch of our new click & collect service in 24 selected locations. These initial sites have been chosen as we either own and can control the car park or the landlord has given us dedicated access.

“We will also be restoring delivery services at the same locations via Just Eat and Deliveroo, as applicable. We will continue to monitor UK government advice but after an initial trial we aim to extend the roll-out as soon as it is safe to do so.”

How TGI Fridays Click & Collect service will work

1. Guests must visit to book a collection slot and place their order. There will be a limited amount of orders per collection slot to enable social distancing measures.

2. Payment will be taken online as part of the ordering process via card payment only. No payment transactions will be accepted at restaurants.

3. Following completion of their order online, guests will be advised to drive to their selected restaurant at their chosen collection time and follow the onsite signage and park safely.

4. Once stationary, guests will be asked to open their boot, return to their car and then call a designated phone number to inform the restaurant they have arrived safely.

5. A team member will then bring their order out from the restaurant in sealed bags and place in the guests boot without touching the car.

6. Team members will ensure they sanitise their hands every time they leave and enter the restaurant.

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Andrew Seymour

The author Andrew Seymour

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