Welbilt has launched a new three-tiered platform for customer support that operators can access remotely.
The new elements include virtual menu development and culinary support, educational webinars and a ‘Reimagine the Future’ guide.
All have been specifically designed to the help operators adapt their services to the changing landscape and are offered free of charge.
In order to make the first two elements possible, Welbilt today reopened its development kitchens in Guildford and Sheffield.
Health and safety measures mean that no customers will be able to physically enter the kitchens at the moment, but members of Welbilt’s culinary team will use the facilities as a base for assisting menu development activities via video link, providing remote product support and hosting webinars.
Taking the lead with the re-opening of both culinary kitchens is Paul Connell – the company’s senior culinary projects manager – who over the course of the pandemic has seen an increased demand for virtual culinary support.
“There is no question that this pandemic has made customers become more reliant on virtual methods of support, hence why Welbilt has once again decided to up our remote training and culinary support services by re-opening both of our UK development kitchens,” he said.
“Once opened, the culinary team will be working hard to help as many customers as possible, particularly when it comes to food development given so many operators are now having to adapt to new food demands such as takeaways.”
Welbilt culinary support can be arranged to be given over the phone, digitally, or via video call.
The first webinars are due to go live later this month.
The third new support element to be added – the electronic ‘Reimagine the Future’ guide – will be distributed to Welbilt’s UK customer base to show how their existing Convotherm, Merrychef and Crem can help them transform their kitchens to new ways of working.