Welbilt tackles customer cash flow pain with new payment terms for service contracts

Convotherm combi oven

Foodservice equipment manufacturer Welbilt is aiming to make it easier for smaller customers to spread the cost of service work by offering monthly payment terms.

Up until now, customers have had to pay for their annual service contracts upfront using BACS, cheque or card. But now the company has launched an additional option of monthly payments via direct debit.

Colin Lacey, vice president of KitchenCare for Welbilt EMEA, said that while larger facilities and chains are comfortable with the existing terms, they can cause an issue for smaller or new customers where cash flow is likely to be tight.

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“Service contracts always pay for themselves in the long run, but we appreciate that paying upfront can deter independent customers or those with limited cash flow to get the full benefit,” he explained. “By introducing a monthly direct debit option, we hope that all our customers can take advantage of an annual service plan, which can quite often add years to the working life of catering equipment.”

In a bid to provide all clients with the best options for their business, Welbilt will continue to offer their previous payment methods alongside the recently launched direct debit option.

Customers can also specify a day for their automatic monthly payments to be taken out, allowing businesses further control of their cash flow.

Welbilt owns brands such as Convotherm, Garland and Merrychef.

Tags : serviceWelbilt
Andrew Seymour

The author Andrew Seymour

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