Warewashing manufacturer Wexiödisk is restructuring its after-sales service set-up in the UK by transferring responsibility from existing partner Serviceline to First Choice and Crystaltech.
From 1 July, First Choice will become the brand’s authorised spare parts provider in the UK, while Crystaltech will take on the role of warranty and service partner.
All pre-existing and new spare parts, warranties and service facilities in the UK, currently handled by Serviceline, will move across to the new partners as part of a move being communicated to customers.
Wexiodisk said the transition comes as it looks to provide a dedicated aftercare service which specialises, and is solely dedicated to, warewashing equipment.
John Shepherd, sales manager for UK & Ireland at Wexiodisk, claimed the restructuring would have a positive effect on its UK business.
“Customer satisfaction is our upmost priority at Wexiodisk and within the UK we pride ourselves on the aftercare services that we continue to provide. Due to this, the decision was made that within the UK, we required a dedicated specialist for both our warranty and servicing, as well as our spare parts provisions and therefore to move away from a general commercial kitchen service provider. I’m delighted that both First Choice Group and Crystaltech will be working with us to help us continue to achieve high levels of customer satisfaction and grow our accessibility within the UK market.”
Wexiödisk has an extended network of dealers and distributors across the UK who operate on a ‘parts only’ basis, managing their own sales, distribution, installation and after-sales service on its equipment.
Where this is the case, customers, dealers and distributors will continue to operate as per the existing agreement, the company said.