Why Deliveroo has Frank to thank for knowing kitchen prep times

Deliveroo Editions 1

Deliveroo is planning to create 400 high-skilled tech jobs over the next 12 months as the company builds upon its super-market ‘Frank’ algorithm, which is crucial to determining rider proximity to restaurants and kitchen prep time.

The expanded team will work on a range of projects, such as improving Deliveroo’s on-demand grocery delivery offering, expanding its Signature service and growing the company’s delivery-only Editions kitchens.

Deliveroo’s pioneering logistics technology underpins its entire offering based on intelligent machine learning which allows the company to continually improve the nuances of delivering neighbourhood by neighbourhood.

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Its Frank algorithm finds the best way of connecting riders, restaurants and customers to create a best-in-class logistics service.

Frank is continuously improving its knowledge-learning capabilities, such as how long it takes a restaurant to prepare a meal to the time it takes to travel a certain route at different times of the day – to make the service even more efficient.

Dan Winn, chief technology officer at Deliveroo, said: “Deliveroo is proud to be at the forefront of Britain’s dynamic technology sector and we are excited to be expanding our tech team to help drive Deliveroo’s growth. These new team members will play a vital role in building best-in-class technology to help restaurants reach new customers, improve rider experience, and give customers access to the food they love.”

The company is seeking to hire across a range of skill sets including software engineers, product managers, user researchers, designers and data scientists.

The announcement comes as Deliveroo revealed that new tech features it is introducing will allow restaurants to receive real-time feedback and reviews from customers – visible only to each restaurant – on their service.

Restaurants will benefit from direct restaurant-to-customer communication within the app allowing restaurants to respond to feedback, send vouchers, remedy order issues in real-time and give personal touches to new or loyal customers.

Deliveroo’s healthy way for restaurants to reach new customers through legacy kitchens

Tags : Deliveroo
Andrew Seymour

The author Andrew Seymour

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