Splendid Restaurants Colonel has been awarded the ‘World Class Operations’ title at the KFC Franchise Awards for the UK and Ireland, just a year after it began working with the brand.
The award is the ultimate accolade of the annual event, recognising Splendid Restaurants Colonel – part of the Splendid Hospitality group – as the leading regional franchise.
The company, which became a franchise partner of KFC UK and Ireland in 2017, was measured on a number of components in order to claim the accolade including leadership structure, vision and investment in current assets.
It was also benchmarked on its appetite for new restaurant openings and people development, while an ‘Operations Capability Assessment’ saw it rack up a score of 89%.
Prabu Narayana, managing director of Splendid Restaurant Colonel, said: ‘‘From winning the Newcomer of the Year in 2017 to taking home the title of World Class Operations a year later is a testimony to the diligence and commitment of the Splendid Restaurants Colonel team. Customer service and our people are at the heart of our brand and I am devoted to support and lead a passionate team who share the same robust vision for success.”
Stuart Bailey, CEO of Splendid Hospitality Group, said: ‘‘The award is evidence of the proficient strategic business planning by the dedicated team, who have been paramount to the brand’s success since becoming a KFC franchise partner 19 months ago. The team are undoubtedly committed to the KFC culture and continue to deliver world class business acumen, so we are delighted to be awarded with such a momentous title at this year’s Franchise Awards.’’
KFC operates around 900 stores in the UK, the majority of which are franchise owned.