After-sales support is a massive consideration for any catering equipment purchaser that values peace of mind when they make an investment. As Wood Stone unveils a 10-year guarantee, could we be about to witness the dawn of new super-long warranties? FEJ reports.
Wood Stone has become an instantly recognised brand for restaurant operators throughout the industry, with its authentic stone hearth pizza ovens, rotisseries and charbroilers providing a reliable cooking accessory for many a foodservice customer.
The company has been manufacturing products for more than 20 years and now it is pledging to provide chefs with one of the most comprehensive after-sales support packages in the industry.
From this year, the company’s exclusive UK distributor partner, Jestic, is offering what it calls an “exceptional” 10-year comprehensive warranty on a number of ovens in the range.
The extension to the warranty covers appliances under the Wood Stone Mountain, Bistro and Firedeck series and includes a complete parts and labour warranty backed by Jestic’s own nationwide service team of factory-trained engineers. Michael Eyre, product direct at Jestic Foodservice Equipment, reckons the decade-long parts and labour warranty represents “probably the most comprehensive anywhere in the industry”.
He says: “Wood Stone ovens have long had a reputation for exceptional build quality, using the latest in quality materials and parts as well as consistent cooking through innovative designs. This new 10-year warranty represents a significant step in the catering equipment market, not only reaffirming our confidence in the quality of Wood Stone appliances and their continued reliability, but also being able to provide operators with the added peace of mind associated with a 10-year comprehensive warranty.”
Having installed more than 13,000 units in over 75 countries around the world, and more than 1,000 in the UK market, Wood Stone supplies some of the finest and most complete lines of stone hearth gas and wood fired appliances in the industry.
The company is the equipment choice of many leading national chains and independent operators that rely on its products for delivering a quality, diverse stone cooked menu. Now customers can rest assured that future purchases will be backed up by superior support and cover.
Wood Stone isn’t the first manufacturer to come to market with a 10-year warranty offer, however, Last year, Britannia Kitchen Ventilation began offering 10-year warranties on a flagship range of canopies that it builds.
The Warwickshire-based company called it an “unprecedented” move and said the decision lent further credibility to the acclaim it has won for its high standards of manufacturing.
The 10-year cover applies to its Britstream series of hoods, providing they are installed and project-managed by the brand’s own operations team.